Return, Refund and Cancellation Policy

1. General Policy

Except where mandatory consumer protection law grants a consumer a right to cancel, you may not cancel an accepted order or return or exchange any product.

All amounts paid are non-refundable, except where we cancel an order under our Terms of Service or where a refund is required by applicable law.

Subject to mandatory consumer rights, defective Products are handled under the limited warranty set out in our Terms of Service.

2. Return Requests and Instructions

To request a return or cancellation where permitted by applicable law, please contact us at support@sky-pulse.org.

Returns must be sent to the following address:

Sky Pulse
Sapir 5, Herzliya, Israel

If your return is accepted, we will provide instructions on how and where to send your package, including a return shipping label where required by law or otherwise agreed by us.

Items sent back without first requesting a return may not be accepted, except where applicable law requires otherwise.

You can contact us with any return-related questions at support@sky-pulse.org.

3. Israeli Consumer Protection Law – Cancellation Rights

Where you are a consumer entitled to cancel a distance purchase under the Israeli Consumer Protection Law, 5741-1981, you may give us notice of cancellation from the date of purchase until fourteen (14) days, or any longer period required by law, after the later of:

• Receipt of the Product; and

• Receipt of the document setting out the transaction details.

Where permitted by applicable law, we may charge a cancellation fee of five percent (5%) of the purchase price or NIS 100, whichever is lower.

You will bear the cost of returning the Product to us, unless the cancellation results from a defect, non-conformity with the order, failure to deliver by the agreed date, or another breach by us.

Products made or customized specially for you at your request may not be cancelled, except where mandatory law provides otherwise.

You are liable for any damage to, or reduction in the value of, a returned Product, including damage resulting from installation, soldering, modification, or use, to the extent permitted by applicable law.

All cancellation rights, fees, exclusions, and refund obligations under this section remain subject to the applicable provisions of Israeli consumer protection law.

4. European Union – 14-Day Cooling-Off Period

Notwithstanding the general restrictions above, consumers purchasing Products shipped into the European Union may have the right to cancel a distance purchase within fourteen (14) days of receiving the Products, without providing a reason, subject to the exceptions established by applicable law.

To exercise this right, please notify us at support@sky-pulse.org within the applicable cancellation period.

Products must be returned in accordance with applicable consumer protection requirements. Where applicable, consumers may be responsible for direct return shipping costs.

Consumers may be liable for any diminished value resulting from handling the Products beyond what is necessary to establish their nature, characteristics, and functioning.

The statutory right of withdrawal may not apply to certain Products, including Products made to the consumer's specifications or clearly personalized, where the applicable legal requirements for an exception are met.

Nothing in this policy limits or excludes mandatory consumer rights under applicable European Union or national consumer protection laws.

5. Damages, Defects and Incorrect Items

Please inspect your order upon receipt and contact us promptly if the Product is defective, damaged, or different from what you ordered.

Contact support@sky-pulse.org with your order number, a description of the issue, and supporting photographs where available.

We will evaluate the issue in accordance with our limited warranty, Terms of Service, and applicable law.

Nothing in our limited warranty or this policy excludes or restricts statutory rights or remedies that cannot legally be excluded.

6. Exceptions and Non-Returnable Products

Except where mandatory consumer protection law provides otherwise, the following Products are not eligible for voluntary returns or exchanges:

• Products made or customized specifically for a customer.

• Products that have been installed, soldered, modified, altered, or damaged after delivery.

• Products showing signs of use beyond what is permitted under applicable law.

• Products returned without their original components, accessories, or packaging, where these conditions may lawfully be required.

• Products otherwise excluded from cancellation rights under applicable law.

Sale and promotional items are subject to the same mandatory consumer protection rights as other Products.

Any exclusion or restriction in this section applies only to the extent permitted by applicable law.

7. Exchanges

We do not offer voluntary product exchanges.

Where a return is accepted under applicable law or our Terms of Service, you may place a separate order for the replacement Product.

Where applicable law requires repair, replacement, or another remedy for a defective or non-conforming Product, your statutory rights remain unaffected.

8. Refunds

We will notify you once we have received and inspected your returned Product, where inspection is applicable, and inform you whether the refund has been approved.

Approved refunds will ordinarily be issued to the original payment method within ten (10) business days, except where applicable law requires a different refund deadline or method.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Where mandatory consumer protection law provides specific refund deadlines, including applicable Israeli or European Union legislation, those statutory deadlines will prevail.

If more than fifteen (15) business days have passed since your refund was approved, please contact support@sky-pulse.org.

9. Prices and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a Product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges.

Prices in our online store may differ from prices offered in physical stores or through third-party retailers.

From time to time, we may offer promotions governed by separate terms and conditions.

If there is a conflict between promotional terms and our Terms of Service, the promotional terms will govern, subject to applicable mandatory law.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your information, including your email address, credit card number, and card expiration date, so that we can complete transactions and contact you when necessary.

You represent and warrant that:

• The credit card information you provide is true, correct, and complete.

• You are authorized to use the credit card for the purchase.

• Charges incurred by you will be honored by your credit card company.

• You will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.

10. Contact Information

For questions concerning returns, refunds, cancellations, defective Products, or billing, please contact:

Sky Pulse

Email: support@sky-pulse.org

Return Address: Sapir 5, Herzliya, Israel